The $50 copay PER service request, tells us how serious the problem is with only a fractiona financial commitment on your part. Why the copay? We've had customers abuse service requests in the past, calling out techs for little clicks and ticks, we absorbed Trip charge and labor expenses that equated to on average $185 per visit. This means, if you require service we will cover ALL Trip charges, Hourly Rates, and Part Expenses** after you pay the $50 Copay. Under no circumstance will we "absorb" these labor expenses on a return with no exchange.Īfter 15 days and until 1 year after the date of receipt (Delivery or otherwise), parts and labor coverage continues with an $50 copay.
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If you decide to return the machine, for any reason, you will receive a full refund on the product, LESS ANY AND ALL LABOR EXPENSES that relate to the original delivery and the pickup of the rejected item. A "like" machine will be a machine similar in quality and price.
If the item cannot be repaired or repaired at a reasonable cost we reserve the right to offer you a "like" product exchange. For cost efficiency, we reserve the right to use used parts in the event we need to repair your machine up to the standard/condition that lead you to the original purchase. "15 Day Guarantee" means Fitness Parts Repair LLC DBA as Hydra Fitness Exchange is liable for any repairs or service (Including parts and labor) after the machine is received by you at our warehouse or after the delivery date. Upon receipt of the fitness machine you will have 100% Parts and Labor Cover through our 15 Day Guarantee. If only parts are required, you can search our database Here. If service is required and you need help with the repair we can provide you with a Fitness Technician that can be hired for the repair, expenses paid by you the owner of the machine, not Fitness Parts Repair LLC DBA as Hydra Fitness Exchange - Technician Link. Under no circumstance will we "absorb" these labor expenses on a return with no exchange. Warranty: 15 Days From Receipt (Delivery)
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